Privacy Policy & Terms of Service

Last Updated: March 18, 2025

1. Introduction

Crystal Worthen DBA New Dawn AI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when using our services, including SMS notifications, appointment reminders, and customer support communications.

2. Information We Collect

We collect personal information you provide when engaging with our services, including:

• Full Name
• Email Address
• Phone Number
• Business Details (if applicable)
• Interactions with our automated messaging services

Your information is used exclusively for service-related purposes and is never shared with third parties for marketing purposes.

3. How We Use Your Information

We collect data to:

• Provide appointment confirmations, reminders, and updates.
• Improve customer service and business operations.
• Comply with industry regulations.

We do not use your data for advertising or promotional outreach.

4. SMS Messaging and Consent

By opting in to receive SMS communications from Crystal Worthen DBA New Dawn AI Solutions, you agree to receive automated text messages regarding:

• Appointment reminders & confirmations
• Service updates & notifications
• Customer support assistance

Message frequency: Messages may vary based on your engagement with our services.

Standard messaging rates may apply.

Opting Out:

You may opt out at any time by replying STOP to any message. After confirming your opt-out request, you will no longer receive messages.

Need Help?

Reply HELP at any time for assistance, or contact us at:

• 📞 Phone: 760-694-3373
• 📧 Email: [email protected]

Opting into SMS is NOT required as a condition of service.

5. Third-Party Services

We do not sell or share your information with third parties for marketing or promotional purposes. However, we may use third-party service providers (such as Twilio) to facilitate automated messaging in compliance with industry regulations.

All data shared with third-party vendors is solely for service delivery purposes and remains protected under their security measures.

6. Data Security

We implement reasonable security measures to protect your personal data. However, while we strive to safeguard your information, no internet-based service is 100% secure. By using our services, you acknowledge that you provide information at your own risk.

7. User Responsibilities

By using our services, you agree NOT to:

• Use our services for any unlawful, abusive, or fraudulent purposes.
• Attempt to disrupt, interfere with, or compromise our systems.
• Provide false or misleading information when signing up for services.

Misuse of our services may result in termination of service.

8. Changes to This Policy

We reserve the right to update this Privacy Policy & Terms of Service at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this policy, you may contact us at:

• 📞 Phone: 760-694-3373
• 📧 Email: [email protected]
• 🌐 Website: www.newdawnaisolutions.com

10. For More Information

For any further details regarding our privacy policy, compliance with industry regulations, or your personal data, please reach out to us using the contact methods above.